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Maintenance and repairs
Planned preventative maintenance is key to maximizing equipment performance and extending its working life. By aligning maintenance with your operational schedule, we ensure minimal downtime and control costs.
MacGregor collaborates with you to gain a deep understanding of your equipment, its usage, and its current condition. By establishing a baseline, we identify opportunities for productivity and performance improvements through optimizing, upgrading or modifications of your equipment.
Service agreements
myMacGregor Services provides customizable fleet maintenance agreements globally, offering operational solutions, lifecycle management and risk mitigation tailored for the maritime industry.
We offer three distinct service tiers, each with service modules selectable to fit your specific needs. You can choose a tier or individual modules for a personalized solution. This subscription service enables selection of only required services, establishing a long-term partnership with continuous support and updates. myMacGregor Services clients receive priority service.
Each agreement includes Key Performance Indicators (KPIs) to measure success, with compensation for unmet service commitments, ensuring reliability and peace of mind.
Inspections
Our cost-effective and comprehensive OEM inspections, part of our myMacGregor Services, provide robust reporting essential for planning the maintenance and repair of your equipment.
These thorough inspections serve multiple critical purposes:
- Safety Assurance: Ensuring the safety of your equipment.
- Risk Mitigation: Identifying potential operating risks.
- Damage and Wear Assessment: Recording damages and assessing wear.
- Maintenance Planning: Highlighting required maintenance or repairs.
- Obsolescence Alert: Notifying you of potential obsolescence.
- Compliance: Guaranteeing adherence to applicable standards and regulations, including the new SOLAS regulation for lifting appliances.
MacGregor OnWatch
We offer operators immediate technical support services via OnWatch, a secure online remote diagnostic system. OnWatch Scout is available for a selection of our product portfolio. This provides invaluable assistance for reducing costly downtime and repair costs.
High-quality genuine MacGregor spare parts
MacGregor understands the criticality of functional equipment, fleet availability and minimal downtime. We deliver timely, accurate and compliant spare parts to support and enhance your operations. Our 24/7 availability further ensures your daily operations run smoothly.
We supply original spare parts and components from regional warehouses. As a major equipment manufacturer, our extensive knowledge allows us to provide customized spare parts and reliable alternatives for non-MacGregor equipment.