Global services

24/7 world wide support

The MacGregor global service network supports your operations. Our highly-trained personnel provide comprehensive services, including: planned, on-demand, and emergency maintenance and repairs; inspections; spare parts; and turn-key installations and upgrades for our entire equipment range.

Maintenance and repairs

Effective, planned preventative maintenance increases equipment performance and its working life in line with your operational schedule, minimising downtime and cost.

MacGregor works with you to understand your equipment, its usage and current condition. By establishing a baseline, we can find opportunities for productivity & performance gains through optimization, upgrade and or modification of your equipment.

Inspections

A comprehensive inspection ensures the safety of your equipment, identifies potential operating risks, ensures damages are recorded, assesses wear, highlights maintenance or repair requirements and notifies of potential obsolescence whilst ensuring compliance with applicable standards and regulations. MacGregor offers a cost-effective and comprehensive OEM inspection service that provides robust reporting to plan maintenance and repair of your equipment.

Annual Inspections

• 5Y Inspections
• Pre Docking Inspections
• Certified RoRo Inspections
• Ad hoc or out-of-phase inspections

Service agreements

myMacGregor Services provides customizable fleet maintenance agreements globally, offering operational solutions, lifecycle management and risk mitigation tailored for the maritime industry.

We offer three distinct service tiers, each with service modules selectable to fit your specific needs. You can choose a tier or individual modules for a personalized solution. This subscription service enables selection of only required services, establishing a long-term partnership with continuous support and updates. myMacGregor Services clients receive priority service.

Each agreement includes Key Performance Indicators (KPIs) to measure success, with compensation for unmet service commitments, ensuring reliability and peace of mind.

MacGregor OnWatch

We also offer operators immediate technical support services via OnWatch, a secure online remote diagnostic system. OnWatch Scout is available for an increasing selection of our product portfolio. This provides invaluable assistance for reducing costly downtime and repair costs. 

MacGregor can offer expertise in consultancy and commissioning services and qualified supervision to assist your crew and personnel whenever required. We are also able to offer some equipment for use under rental agreements, including a range of winches.

High-quality genuine MacGregor spare parts

MacGregor understands the criticality of functional equipment, fleet availability and minimal downtime. We deliver timely, accurate and compliant spare parts to support and enhance your operations. Our 24/7 availability further ensures your daily operations run smoothly.

We supply original spare parts and components from regional warehouses. As a major equipment manufacturer, our extensive knowledge allows us to provide customized spare parts and reliable alternatives for non-MacGregor equipment.

MacGregor is the Original Equipment Manufacturer (OEM) for the following brands: