Frequently Asked Questions (FAQs) – MacGregor OnlineStore

Shopping Carts and Order Management

1. Why does the OnlineStore allow multiple shopping carts?
   Using multiple shopping carts can help you with planning and budgeting. For example, you can create carts for different vessels, dry dockings, or specific maintenance events. Only one cart can be active at a time. You can switch between carts from the cart menu at the top of the screen. 
   
   
2. How do I create and manage multiple shopping carts?
   You can create a new shopping cart from the cart menu by clicking "Create New Cart," naming it, adding a comment if needed, and clicking "Continue." When you add a product to your cart, it will go to the cart that is currently active. The active cart is indicated at the top of the screen, and you can click this to switch carts.
   
   
3. How long do shopping carts stay active?
   If a cart remains inactive for 90 days, you will receive a notification. Carts are deleted after 100 days of inactivity. To keep a cart, you just need to activate it by setting it as your current cart. To do this, head to the carts menu at the top of the screen, then choose the cart from “My Other Carts.” You can then switch back to other carts as needed.
   
   
4. What’s the best way to order items I purchase frequently?
   You can quickly order items you’ve purchased before by going to your order history and clicking “Start Reorder.” Choose a previous order and it will add all items from that order to your current cart. You can then remove individual items from the cart, or continue adding other items as needed.

Pricing and Discounts

1. Why isn’t my discount visible when I add an item to my shopping cart?
   Discounts are applied only after you assign a vessel and equipment to your cart. If you don’t see the discount, ensure that you have linked your cart to the correct vessel and equipment.

User Roles and Permissions

1. What are the two user roles in the OnlineStore, and how do they differ?
   The online store has two user roles:

1. • Requisitioner: Can create shopping carts and submit them for approval.
   • Purchaser: Can place orders and approve orders for shopping carts submitted by Requisitioners. 
     
     As an administrator for your company’s OnlineStore account, you can decide the role type for every account you create for your team members.
     
     
2. I see a cart marked as 'Pending for Approval.' What does this mean?
   This status means a Requisitioner has created a cart and it is waiting for a Purchaser to review and place the order.

Finding and Ordering Parts

1. How do I use the Quick Add feature?
   To use Quick Add, you’ll need the part number to hand. Enter the part number, set the quantity you want, and click “Add to Cart.”
   
   
2. What if I don’t know the part number of the item I need?
   You can use the search function to look up parts by keyword, or contact customer support via live chat for assistance during office hours. You can then either save the part number to use Quick Add in future, or use the Reorder feature to quickly place orders for parts you’ve previously ordered.

Online Support and Assistance

1. Is there online support available if I need help?
   Yes. During office hours, you can use the live chat feature in the OnlineStore to get assistance from a member of our support team.

Checkout and Delivery

1. What shipping options are available?
   You can choose between shipping and warehouse collection when placing an order.
   
   
2. Can I save my delivery address for future orders?
   Yes, you can save multiple delivery addresses, making it easier to place future orders without re-entering details.
   
   
3. Can I save my cart and print it out?
   Yes. At the checkout, click “Export as PDF.” You’ll be able to add your own reference number. This is useful if you need to create a quotation document, for example.
   
   
4. How do I track my order after purchase?
   
   
   • We’re constantly improving the OnlineStore, and we’re currently working on delivering an order tracking feature. If you have questions about your order, you can use the chat window in the OnlineStore to ask our customer support team.
   • Once an order is placed, you will receive an order confirmation via email. You can also view the status of recent orders in the OnlineStore, as well as your order history.
     
     
5. How is payment handled?
   After an order is placed on the OnlineStore, you will receive an invoice in the same way as when placing an order with our sales team.